Last update: 1.001.0.3
ABOUT
Our company has been in operation for five years and has established a strong reputation for providing high-quality services to our customers. We have a team of experienced professionals who are dedicated to ensuring that our customers' belongings are transported safely and efficiently.
With your investment, we plan to expand our operations and increase our market share in the industry. We have identified several opportunities for growth, including expanding our service offerings and investing in new technology to streamline our operations.
Values:
Efficiency: A good logistics company should be able to move goods quickly and efficiently, minimizing delays and maximizing productivity.
Reliability: Customers need to be able to count on their logistics provider to deliver goods on time and in good condition.
Communication: Clear and timely communication is essential for successful logistics operations. A good logistics company should keep customers informed about the status of their shipments and be responsive to any questions or concerns.
Sustainability: As concerns about the environment continue to grow, many logistics companies are prioritizing sustainability. This might involve using more fuel-efficient vehicles, reducing waste, or finding ways to minimize the environmental impact of their operations.
Innovation: The logistics industry is constantly evolving, and companies that are able to stay ahead of the curve by adopting new technologies and processes will be better positioned for long-term success.
Vision Statement:
At Smoove Move Logistics, we envision a future where moving is a hassle-free and enjoyable experience for everyone. We strive to be the industry leaders in providing reliable, efficient, and affordable moving solutions to our customers, while maintaining the highest standards of professionalism and customer service.
We believe that help should be a transformative experience that enables people to start a new chapter in their lives with confidence and excitement. That's why we are committed to delivering a personalized and stress-free help experience that meets the unique needs and expectations of each of our customers.
Our vision is not just to move people's belongings from one place to another, but to also provide them with the peace of mind, support, and guidance they need to make their service a success. We believe that by doing so, we can help our customers achieve their goals, whether it's starting a new job, relocating to a new city, or simply finding a better place to call home.
Ultimately, our vision is to create a world where help is no longer a dreaded task, but a joyful and empowering experience that brings people communities closer together.
DOCUMENTS
POLICY
Smoove Move & Logistics is committed to providing high-quality moving and logistics services to our clients. To ensure that we maintain our standards of excellence, we have established the following company policies.
Safety Policy:
The safety of our employees and clients is our top priority. We will provide our employees with the necessary training and equipment to ensure that they can perform their duties safely. We will also conduct regular safety inspections to identify and address any potential hazards.
Customer Service Policy:
We are committed to providing exceptional customer service to our clients. We will communicate with our clients in a timely and professional manner, and we will work to meet their needs and exceed their expectations.
Confidentiality Policy:
We understand the importance of confidentiality in our industry. We will maintain the confidentiality of our clients' information and will not disclose any information without their consent.
Quality Policy:
We are committed to providing high-quality moving and logistics services to our clients. We will continuously monitor and improve our processes to ensure that we are meeting our clients' needs and providing the best possible service.
Environmental Policy:
We are committed to minimizing our impact on the environment. We will comply with all applicable environmental laws and regulations, and we will work to reduce our energy consumption and waste generation.
Employee Policy:
We value our employees and are committed to providing them with a safe and supportive work environment. We will provide our employees with competitive compensation and benefits, and we will encourage their professional development.
Diversity and Inclusion Policy:
We are committed to creating a diverse and inclusive workplace. We will not discriminate against any employee or job applicant on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.
Conclusion:
These policies are an integral part of our commitment to providing high-quality moving and logistics services to our clients. We will review and update these policies as necessary to ensure that we are meeting our goals and providing the best possible service.
TERMS
Smoove Move Logistics Terms and Conditions outline the responsibilities and expectations for both the customer and service provider. These terms and conditions will describe the scope of services provided, payment terms, customer's rights, and Smoove Move Logistics' liability.
In particular, customers must agree to the following:
• Payment: Customers must pay for services in full prior to service being rendered. Smoove Move Logistics reserves the right to refuse services if payment is not made in full.
• Cancellations: Customers must provide at least 24 hours cancellation notification prior to the scheduled service. Cancellations made less than 24 hours prior to service will result in a cancellation fee.
• Liability: Smoove Move Logistics shall not be liable for any losses or damages sustained as a result of using our services. The customer is solely responsible for preparing their property and goods for transport.
• Terms: Customers agree to Smoove Move Logistics Terms and Conditions when using our services.
By agreeing to the Smoove Move Logistics Terms and Conditions, the customer is agreeing to be bound to the terms and conditions outlined. It is important for customers to read and understand the terms and conditions before using Smoove Move Logistics services.
What About Cookies?
At Smoove Move Logistics, we utilize Google Analytics, a web analytics service provided by Google, Inc. ("Google"), to enhance our services and better serve our customers. Google Analytics uses "cookies" to help us analyze how users interact with our website.
What are cookies?
Cookies are small pieces of information that a website transfers to your device for record-keeping purposes. They make your browsing experience smoother by saving your preferences, login details, and other relevant information while you navigate our site. The use of cookies is standard practice across most major websites.
The information generated by these cookies about your use of our website (including your IP address) is transmitted to and stored by Google on its servers. Google uses this information to evaluate website usage, compile reports on activity for site operators, and provide additional services related to website and internet usage. Google may also share this information with third parties when required by law or when those parties process the information on Google’s behalf. You can opt out of cookies by adjusting your browser settings; however, please be aware that this may affect the functionality of our website.
We may also employ similar analytical tools provided by Google or other third parties to gain insights into website usage.
Most browsers are set to accept cookies by default. If you prefer, you can adjust your settings to refuse cookies or to be alerted when cookies are being sent. Please note that certain features of the Smoove Move Logistics website may not function properly if you disable cookies.
To learn more about Google Analytics cookies and to opt out, please visit the Google Analytics Opt-out Browser Add-on.
PRIVACY
At Smoove Move Logistics, we value your privacy and are committed to protecting your personal information. This Privacy Notice outlines how we collect, use, disclose, and safeguard your information when you engage our services.
Information We Collect
We may collect the following types of information:
Personal Information: This includes your name, address, phone number, email address, and payment details.
Service Information: Details about the services you request, such as move dates, locations, and any special requirements.
Communication Data: Information you provide when you contact us, including through our website, email, or phone calls.
Usage Data: Information about how you use our website and services, including IP addresses and browsing patterns.
How We Use Your Information
We may use your information for various purposes, including:
Providing and managing our services.
Communicating with you regarding your move.
Processing payments and managing billing.
Improving our services and website.
Sending promotional materials, if you have opted in to receive them.
Complying with legal obligations.
Disclosure of Your Information
We may share your information with:
Legal Authorities: If required by law, we may disclose your information to comply with legal obligations or protect our rights.
Your Rights
You have the right to:
Access your personal information.
Request correction of inaccurate data.
Request deletion of your personal information, subject to certain exceptions.
Object to processing or withdraw consent where we rely on your consent to process your data.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, please remember that no method of transmission over the internet or electronic storage is 100% secure.
Changes to This Privacy Notice
We may update this Privacy Notice from time to time. We will notify you of any changes by posting the new notice on our website and updating the effective date.
Contact Us
If you have any questions about this Privacy Notice or our privacy practices, please contact us at:
SMÜV.SHOP™
1. Arbitration Agreement
YOU AGREE THAT THESE TERMS INCLUDE A BINDING ARBITRATION AGREEMENT. THIS AGREEMENT:
WAIVES YOUR RIGHT TO A JURY TRIAL, AND WAIVES YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS OR CONSOLIDATED CLAIMS
You and SMÜV.SHOP™ agree to resolve all disputes through final and binding arbitration.
2. Definitions
“You,” “Your,” “User” – Any individual or representative of a business seeking moving or logistics services.“Provider,” “Mover,” or “Service Partner” – An independent contractor or company listed on SMÜV.SHOP™ offering logistics or moving-related services.“We,” “Us,” or “Our” – Smoove Move Logistics by SMÜV.SHOP™, a service marketplace and technology platform.“Services” – Any moving, logistics, or support services requested through the platform.“Marketplace” or “Site” – The official SMÜV.SHOP™ web portal at [https://smuv.shop].
3. Use of Common Sense
You understand that the SMÜV.SHOP™ platform is free to browse. Use common sense and discretion when selecting service providers. You are solely responsible for your choices.
4. Eligibility
You must be legally capable of entering into binding contracts. This platform is not intended for users under the age of 18.
5. Neutral Platform
SMÜV.SHOP™ is a neutral digital marketplace. We do not employ any service providers listed. We do not conduct background checks, licensing validation, or guarantee service quality. All interactions, guarantees, and risks lie strictly between you and the service provider.
.
6. Placing an Order
When you click “Book Now”, you are making a binding offer to engage services. If your quote was based on general location (e.g., "Phoenix, AZ") and your actual address differs, the provider may:
Honor the original quote
Ask you to rebook for an accurate price
Cancel the request
If a Payment is issued and redeemed, the job is considered complete and resolved between you and the provider.
7. Payments
By booking, you authorize SMÜV.SHOP™ to charge your card for the total service amount and a refundable service handling fee. SMÜV.SHOP™ is a payment facilitator, not a bank or escrow agent.
Once the job is completed and you provide the Payment Code, funds are released to the provider. If you do not provide this code within 120 days, SMÜV.SHOP™ may assume the job was completed and release payment automatically.
8. Refundable Handling Fee
A $5.95 Refundable Handling Fee applies to every order. It becomes non-refundable if you do not leave a review within 60 days of:
Job completion
Job cancellation
Job no-show
9. Customer Reviews
Reviews must be submitted within 60 days of job completion. By submitting a review, you grant SMÜV.SHOP™ a worldwide, perpetual, royalty-free license to use it in marketing. You may not edit, remove, or reuse your review on other platforms or marketing channels.
10. Disputes and Waivers
All disputes related to service delivery are between you and the provider. SMÜV.SHOP™ is not liable for any damages, losses, or claims. You release us and our affiliates from all related liability.
11. Provider Privacy Practices
We are not responsible for how individual service providers handle your personal data. Please exercise caution and discretion.
12. Updates to Terms
These Terms may be updated at any time. Continued use of the site constitutes your acceptance of changes.
13. Additional Terms
We may include additional terms throughout the platform. In case of conflict, these Terms take precedence.
14. Intellectual Property
All content on the SMÜV.SHOP™ platform is protected by copyright and trademark laws. You may not copy, distribute, or reverse-engineer any part of the platform without express written consent.
15. Copyright Policy
To report copyright violations, contact:
Legal Department
SMÜV.SHOP™
Email: [email protected]
16. Third-Party Links
We are not responsible for third-party websites linked through SMÜV.SHOP™. Use them at your own risk.
17. Your Content
You represent that any content you upload is lawful, owned by you, and does not violate any rights. We reserve the right to remove any content that violates these Terms.
18. Termination
We may suspend or terminate your access to the site at any time, without notice, for any reason.
19. Disclaimer
The platform is provided “as-is” with no warranties or guarantees. We are not responsible for system interruptions, service quality, or third-party conduct.
20. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages.
21. Indemnity
You agree to defend and indemnify SMÜV.SHOP™ and its affiliates from any claims or liabilities arising from your use of the platform.
22. Assignment
We may assign these Terms without notice. You may not.
23. Relationship
No agency, partnership, or employment relationship is created between you and SMÜV.SHOP™ by using the platform.
24. Severability
If any provision is deemed invalid, the rest of the Terms remain in full force.
25. Headings
Headings are for convenience only and do not affect the interpretation of these Terms.
26. Entire Agreement
These Terms represent the entire agreement between you and SMÜV.SHOP™.
27. No Third-Party Beneficiaries
These Terms are for the benefit of you and SMÜV.SHOP™ only.
28. Survival
The following sections survive termination: 5–11, 14, 18–22.